Frequently Asked Questions
Request to get crates back on the calendar. Standard delivery is 4 business days. Priority slots may be available depending on your plan and schedule. Plans include return deliveries per 12-month period. A delivery can be one or all of your crates.
What can I put in a crate?
Almost anything that fits, closes, and weighs 40 lbs or less. Clothing, books, holiday decorations, kids' toys, kitchenware, linens, tools, sports gear, files and paperwork, small electronics — if it fits in the crate with the lid fully closed, it's probably fine.
A few rules:
40 lb max per crate. If one person can't lift it comfortably, split it into two crates. Books are the classic offender — fill a crate halfway with books, top it off with something light.
The lid must close completely. Nothing sticking out, nothing bulging.
Not allowed:
- Anything that can leak, spill, or melt. Liquids, paints, oils, candles, toiletries, and cleaning supplies
- Food of any kind, even sealed or canned, attracts pests.
- Hazardous or flammable items — propane, gasoline, aerosol cans, fireworks, ammunition.
- Plants and anything living (or formerly living)
- Firearms, weapons, or anything illegal to possess
Cash, jewelry, and irreplaceable valuables.
Keep holiday and seasonal decorations or gear in up to 3 extra crates for when you need it. At the end of the season, we will pick up those crates and drop off the crates for the next season. Rinse and repeat. Keep in mind we will only store the amount of crates included in your plan and extra crates are a curtesy to make the swap easier.
No, you can request a return delivery anytime, as often as you need. Once you've used your plan's included deliveries for the year, additional return deliveries are a flat $18 each, with the same delivery window. Your included deliveries reset every 12 months from your signup date.
Your items are stored in a secure, climate-controlled facility with restricted access and continuous monitoring.
Yes. You can upgrade your plan at any time to add more crates. We’ll coordinate delivery with your schedule. Upgrading a plan also includes additional deliveries.