Terms of Service

Last Updated: September 7, 2026

These Terms of Service (“Terms”) govern your access to and use of the services provided by Boxly Storage (“we,” “us,” “our”), including our website and our valet storage service (the “Service”). By purchasing a plan, scheduling a pickup/return, or using the Service, you agree to these Terms.

If you do not agree to these Terms, please do not use the Service.

1. Service Overview

We provide a valet storage service where we:

• Deliver storage crates to your location (if applicable).

• Pick up packed crates and eligible items at a scheduled time.

• Store items in our secure storage facility.

• Deliver items back to you when you request a return.

Important: Scheduling for pickups and returns is separate from the checkout process. Your purchase activates your eligibility to schedule these services.

2. Eligibility & Account Information

• Age Requirement: You must be at least 18 years old to use the Service.

• Accuracy: You agree to provide accurate contact details, physical address, and scheduling information.

• Security: You are responsible for maintaining the confidentiality of your account access details and any activity that occurs under your account.

3. Plans, Billing & Payments

• 3.1 Subscription Billing: Plans are billed on a recurring monthly basis (or as specified at checkout). Your subscription renews automatically until canceled.

• 3.2 Payment Authorization: By purchasing a plan, you authorize us (or our third-party payment processor) to charge your payment method for recurring subscription fees, applicable taxes, and any approved additional charges (such as overage fees).

• 3.3 Price Changes: We may update our pricing with at least 30 days’ direct notice. For existing customers, changes apply at the first renewal after that notice period and the stated effective date. Confirmed bookings retain their quoted price.

4. Scheduling: Pickups & Returns

• 4.1 Scheduling Windows: Pickups and returns are subject to service availability and open time windows. Specific times, same-day service, or priority options are not guaranteed unless explicitly confirmed by us. Standard return delivery is within 4 business days after payment, where required, and appointment confirmation. Calendly requests for chargeable visits are subject to Boxly payment and appointment confirmation.

• 4.2 Customer Availability: You must ensure that:

  • Someone at least 18 years of age is present at the location.

  • Safe and legal access (including parking, gate codes, or building entry) is available.

  • Your items are packed and ready at the start of the scheduled window.

• 4.3 Missed Appointments: If we arrive and cannot complete the service due to access issues, unavailability, or items not being ready, we reserve the right to:

  • Mark the appointment as "Missed."

  • Charge a $20.00 rescheduling or failed visit fee.

5. Customer Responsibilities: Packing & Prohibited Items

• 5.1 Packing & Condition: You are solely responsible for properly packing, securing, and sealing your items. We are not responsible for damage caused by improper packing, overfilling, or failure to protect fragile items.

• 5.2 Stored Items Policy: All items must be clean, dry, and sealed. We reserve the right to refuse items that show signs of moisture, mold, pests, or unhygienic conditions. Any remediation or cleaning costs required to protect our facility may be charged to you.

• 5.3 Prohibited Items: You represent and warrant that you will not store:

  • Illegal items, stolen goods, or contraband.

  • Weapons, ammunition, explosives, or flammables.

  • Perishables, food, plants, or live animals.

  • Hazardous materials, chemicals, or medical waste.

  • Cash, bullion, securities, or high-value collectibles (unless explicitly approved in writing).

  • Items that emit odors, leak, or could contaminate other items.

  • Violation: We may refuse, return, dispose of, or report prohibited items to authorities where required by law. All associated costs will be charged to the customer/client.

• 5.4 Ownership: You represent that you own the items stored or have the explicit legal authority to store them.

6. Storage Conditions & Operations

• Inventory Tracking: We may use barcodes, photography, or inventory tracking systems for operational and identification purposes.

• Climate Control: Storage is climate-controlled.

7. Access to Stored Items

Access to your items is available only through scheduled return deliveries. We do not offer public access or self-storage style entry to our facility unless explicitly stated otherwise. Return lead times depend on your plan level and current scheduling availability.

8. Plans, Included Visits & Additional Fees

These prices apply from launch, in Nashua, New Hampshire. Monthly storage is $49 for Starter (up to 3 crates), $89 for Standard (up to 6 crates), or $129 for Premium (up to 9 crates).

Every plan includes initial empty-crate delivery and the first packed-crate pickup. Starter includes 1 return delivery, Standard includes 2, and Premium includes 2 per 12-month period from signup. Included visits reset every 12 months from signup. An included return can bring back one or all crates within your plan allowance without an additional-return charge.

After included returns are used, each additional standard return delivery costs $29 per visit for 1–3 crates, plus $5 per additional crate. A separate repeat pickup for re-storage uses the same schedule:

• 1–3 crates: $29 per visit
• 4 crates: $34 per visit
• 5 crates: $39 per visit
• 6 crates: $44 per visit
• 7 crates: $49 per visit
• 8 crates: $54 per visit
• 9 crates: $59 per visit

A later pickup is a separate visit from a return delivery. An included return allowance does not cover a separate repeat pickup. The initial crate delivery and first pickup remain included.

Standard and Premium customers may keep up to 3 extra crates at home to prepare a one-visit seasonal exchange. On Standard, a swap uses an included return. Premium includes 1 additional seasonal swap per 12-month period on top of its 2 returns. Extra at-home crates do not increase stored-crate capacity. Further seasonal exchanges and service beyond the published plan limits require a quote accepted before booking. Previously agreed benefits and confirmed booking quotes are honored.

Scheduling does not itself collect a fee. Boxly checks remaining included visits, confirms any charge and sends a secure Shopify invoice for a chargeable visit. Payment is required before that appointment is confirmed. These visit fees are one-time charges, separate from the recurring storage subscription. Applicable taxes, if any, are shown before payment.

9. Cancellation & Refunds

• 9.1 Cancellation: You may cancel your subscription at any time by contacting us at contact@boxlystorage.com. Cancellation becomes effective at the end of the current billing cycle.

• 9.2 Refunds: Subscription fees are generally non-refundable once billed, except where required by law. In the event of a service failure on our part, we may offer credits or partial refunds at our sole discretion.

• 9.3 Items After Cancellation: If you cancel your plan while items remain in storage, you must schedule a final return within 30 days. The final return uses any remaining included return; otherwise the additional-return fee in Section 8 applies. If a return is not scheduled, continued storage fees will apply until items are returned or disposed of in accordance with local law.

10. Liability & Limitation of Responsibility

• 10.1 General Limitation: To the maximum extent permitted by applicable law, Boxly Storage is not liable for indirect, incidental, special, or consequential damages, including loss of profits or data.

• 10.2 Maximum Liability: Our total liability for any claim related to the Service is limited to the greater of:

  • The amount you paid to us in the last one (1) month; or

  • $100.00.

  • This limit applies unless a higher limit is required by law or you have purchased a specific protection plan.

• 10.3 Valuation: You are responsible for assessing the value of your items. We do not guarantee personal valuation.

11. Damage Claims

If you believe items were lost or damaged during our custody:

1. You must notify us within 48 hours of the delivery/return.

2. You must provide photos and a detailed description of the damage.

3. We reserve the right to inspect the items and require proof of ownership/value. Late claims may be denied.

12. Right to Refuse Service

We reserve the right to refuse or suspend service if prohibited items are found, fees remain unpaid, safety risks exist at your location, or if there is misconduct or abuse toward our staff.

13. Privacy & Data

Your use of the Service is also governed by our Privacy Policy, which explains how we collect and use your information.

14. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with a new effective date. Your continued use of the Service after such changes constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of the State of New Hampshire, without regard to conflict of law principles.

16. Contact Information

For questions, support, or legal notices, please contact us at:

• Email: contact@boxlystorage.com

• Phone: 603-556-8328